Returns & Exchange Policy

Returns or exchanges are accepted only if:

• The product received is damaged during transit.
• An incorrect product has been delivered.
• The product has a manufacturing defect.

• Requests must be submitted within 48 hours of delivery.
• Customers must provide clear photographs and an unboxing video showing the issue.

The item must:

• Be unused and unwashed.
• Have original tags attached.
• Be returned in its original packaging.

The following items are not eligible for return or exchange:

• Customized or altered products.
• Products with fall and pico completed.
• Blouse-stitched sarees.
• Made-to-order products.
• Products damaged due to customer handling.
• Minor color variations resulting from screen settings.

Once the returned product is received and inspected:

• Approved refunds for prepaid orders will be processed to the original payment method.
• COD refunds will be processed via bank transfer or store credit.
• Refund processing may take 5–10 business days.

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.